Refund policy

Our Commitment

At ZUIKA, we stand behind the quality of our supplements. We use premium, pharmaceutical-grade ingredients sourced through trusted suppliers like Suppliful. That said, we understand that sometimes things don't go as planned—and we're here to make it right.

Return & Refund Eligibility

We Accept Returns For:

Damaged or Defective Products
If your order arrives damaged, leaking, or in any way compromised, we'll replace or refund it immediately. Just provide photos of the damage and packaging.

Incorrect or Missing Items
Ordered GLOW and received CALM? Wrong quantity? We'll correct it right away—no questions asked.

Manufacturing Defects
Expired products, or other quality issues? We'll replace it or refund you in full.

Lost or Undelivered Packages
If your package doesn't arrive within the estimated delivery window, we'll help trace it. If it's lost in transit, we'll replace or refund your order.

We Don't Accept Returns For:

Change of Mind or Buyer's Remorse
Our supplements are consumable products. Once a package is opened, we can't resell it—so we're unable to accept returns due to personal preference.

Opened or Used Products
If the seal is broken or the product has been used, we unfortunately can't accept returns.

Return Process

Step 1: Contact Us
Email us at info@zuika.life with your order number, issue description, and relevant photos (if applicable). Include your name and phone number.

Step 2: We Investigate
We'll review your claim within 24 business hours and determine the best resolution.

Step 3: We Make It Right

Damaged/Defective: We'll send a replacement immediately at no cost, or issue a full refund.
Wrong Item/Missing Items: Replacement ships right away.
Lost Package: We'll reship your order or refund the purchase price.

Step 4: We Handle Return Shipping (if applicable)
For defective products, we'll provide a prepaid shipping label. You won't pay anything.

Refund Timeline

Processing Time: Refunds are processed within 5-7 business days of approval.
Return to Account: Refunds appear back to your original payment method within 5-10 business days (depending on your bank).

Subscription Orders

Same policy applies. If there's a quality issue with any subscription shipment, contact us immediately. We'll replace or refund that specific order at no cost to you.

Canceling your subscription doesn't affect already-shipped orders—they're covered under this policy.

Address Issues & Undelivered Packages

Incorrect Address Provided by Customer
If you provided the wrong address and the package is returned to us, reshipment costs are your responsibility. We'll split the shipping cost with you as a goodwill gesture.

Unclaimed Package
If you don't claim your package and it's returned to us, you'll be responsible for reshipment costs if you want us to try again.

Address Correction
If we catch an error before shipping, we'll correct it at no cost. Once shipped, contact us immediately with the issue.

International Orders

Customs & Import Fees
We ship internationally to select countries. Any customs duties, import taxes, or local fees are the responsibility of the buyer. These costs cannot be refunded as they're outside our control.

Lost International Shipments
If an international order is lost in transit, we'll investigate within 30 days of the estimated delivery date. Replacement or refund will be issued after confirmation.

Damaged Shipments

What to Do:

Document the damage with clear photos (showing the package exterior and contents)
Email us immediately with your order number and photos
Keep the damaged product and packaging for our review

We'll:

Replace the product at no cost
Provide a prepaid return label for the damaged item
Reship within 1-2 business days

Return Authorization (RA) Number

When you're approved for a return, we'll provide a Return Authorization (RA) number. Include this on the outside of your return package for faster processing.

Store Credit Option

Don't want a refund? We'll issue store credit at 110% of your purchase value—your way of saying thanks, and our way of keeping you in the ZUIKA family.