Shipping policy

Our Shipping Promise

At ZUIKA, we're committed to getting your wellness essentials to you quickly and safely. We partner with reliable carriers and experienced fulfillment centers to ensure your orders arrive in perfect condition.

Domestic Shipping (USA)

Shipping Timeframe

  • Processing Time: 1-2 business days (orders placed by 2 PM ET Monday-Friday ship the same or next day)

  • Transit Time: 4-10 business days from shipment

  • Total Delivery Window: 5-12 business days from order placement

We work with FedEx and USPS for domestic delivery. Exact timeframes depend on your location and carrier availability.

Shipping Costs

  • Standard Shipping: $5.50 flat rate (for orders under $50)

  • Free Shipping: Orders $50 and above

  • Subscriptions: FREE shipping on all subscription orders

  • Bundles: FREE shipping (bundles automatically qualify for free shipping)

Tracking Your Order

Tracking Information

Once your order ships, we'll email you a tracking number within 24 hours. Use this to monitor your package in real-time on the carrier's website (FedEx or USPS).

No Tracking Number?

If you don't receive a tracking email within 48 hours of placing your order, contact us at info@zuika.life.

Order Issues & Lost Packages

Package Not Arriving?

  1. Check the tracking: Wait until the estimated delivery date passes before reporting an issue

  2. Contact the carrier: Sometimes packages are misdelivered to neighbors or held for pickup

  3. Contact us: If your package is truly lost, email us with your order number and tracking details

Lost Package Resolution

If a package is confirmed lost by the carrier (typically after 30 days):

  • We'll file a claim with the shipping carrier

  • You'll receive a replacement order or full refund once the claim is approved

  • Claims typically resolve within 7-14 business days

Packages Held by Carriers

Some carriers hold packages for signature or ID verification. Check your carrier's tracking page or contact them directly before assuming your package is lost.

Damaged or Compromised Packages

What to Do

  1. Take photos: Document damage to both the exterior packaging and contents

  2. Don't open it further: Preserve the package as evidence

  3. Contact us immediately: Email info@zuika.life with your order number, photos, and a description

Our Response

  • We'll investigate within 24 business hours

  • You'll receive a replacement at no cost (we'll provide a prepaid return label)

  • Replacement ships within 1-2 business days

  • Report damage within 48 hours of delivery for fastest resolution

Address Issues

Incorrect Address Provided by You

If you provided the wrong address and we catch it before shipping, we'll correct it at no cost.

If we ship to an incorrect address and it's returned to us:

  • You'll be responsible for reshipment costs

  • We'll offer a 50% discount on reshipment as a goodwill gesture

  • Contact us immediately to provide the correct address

Delivery Attempts

Most carriers make 1-2 delivery attempts. If your package requires a signature and no one is home:

  • The carrier will leave a notice

  • Pick up at the carrier's facility, or

  • Contact the carrier to arrange redelivery

Unclaimed or Refused Packages

If you refuse delivery or don't claim your package within a specified timeframe:

  • The package will be returned to our facility

  • You'll be responsible for reshipment costs if you want us to try again

  • Contact us within 7 days of the attempted delivery to arrange reshipment

Holiday & Weather Delays

During peak seasons (holidays, major events) or severe weather, shipping may take slightly longer. We appreciate your patience! We'll always keep you updated on any significant delays.

Subscription Orders

Same shipping policy applies. Subscription orders receive priority processing and ship within 1-2 business days. All subscription orders include FREE shipping to your door.

Subscription Hold or Skip

Need to pause your subscription? No problem.

  • Skip a Month: Your next shipment will be delayed by one cycle

  • Pause: Hold your subscription indefinitely; resume anytime

  • Manage: Update preferences anytime in your account dashboard

Special Requests

Gift Shipping

Want to send ZUIKA as a gift? Great idea! You can:

  • Ship to a different address than your billing address

  • Add a gift message at checkout

  • Request discrete/premium packaging (subject to availability)

Contact us for custom gift packaging or special requests.

Carrier Information

We primarily ship via:

  • FedEx (domestic)

  • USPS (domestic)

Your tracking email will specify which carrier is handling your shipment.

Environmental Commitment

We use recyclable and minimalist packaging to reduce our environmental footprint. Your ZUIKA supplements arrive safely—and sustainably.

Contact & Support

Questions about shipping?
Email: info@zuika.life
Response Time: Within 24 business hours

Track Your Order:
Use the tracking number from your shipping confirmation email

Report an Issue:
Contact us within 48 hours of delivery for fastest resolution

Last Updated: November 2025